FREQUENTLY ASKED QUESTIONS

Shipping Information:

 

Q: Where are my products shipped from?

A: We have warehouse in the United State so your product will be shipped from the warehouse.

Q: Do you provide international shipping?

A: Yes, we ship worldwide, to see which countries we ship to please visit our shipping details page.

Q: How do I track my order?

A: To track your package, go to your Order History page. If your item has shipped, tracking information will be added to your account if your purchased item is worth more than $49.99.

Q: Can I ship to a different address than my billing address?

A: Yes, you can advise us a different address.

Q: What are basic shipping costs?

A: We offer Free Shipping on all orders with standard delivery within United State.

Q: How much is international shipping?

A: We provide you multiple choices to ensure we have the best shipping option for you, we offer worldwide shipping at $25.50 along with tracked postage. Please note that shipping to some countries can take up to 2 weeks. For more information on international shipping please visit our shipping details page.

Q: What if I cannot be there to accept my parcel upon delivery?

A: If you are not around to accept your parcel, the carrier will leave a card with details as to where your parcel is. You can then contact them to arrange a mutually convenient time to re-deliver or alternatively arrange collection from a local post office within a week.

 

Returns & Exchanges:

 

Q: How do I return my product?

  • Important* Please DO NOT send the item back to the same address you received it from without contacting us first.
  • For returns, please contact us at support@unicornplus.comand tell reason for return. We will reply and let you know what steps to follow.
  • Please return the item in the same condition in which you received it.
  • Items must be returned for refund or exchange within 15 days of receipt. Unfortunately, we cannot refund orders received later than 15 days from the original purchase date.

Q: My package arrived damaged, what do I do?

A: If your package arrived damaged or different from purchased product please contact us ASAP so that we can take care of the situation accordingly and get a new product delivered to you right away.

Q: How will I know my return has been received?

A: As soon as your return has been processed by our warehouse, you will receive an updated email as confirmation of your return.

In the unlikely event that you do not receive this email within 15 days of posting your parcel to us, please get in touch with Customer Service and we’ll get back to you as soon as possible.

If you have returned your parcel using a service that can be tracked, please provide the reference number and carrier when you contact us.

Q: How do I receive my refund?

A: Refunds will be made for the original transaction. Please allow 3-5 business days for the amount to post to your account after refunding.

Q: Can I cancel my order?

A: Once your order passes our initial security measures it is immediately sent to our distribution center to be dispatched. While we will aim to accommodate any order changes or cancellation requests but we cannot guarantee these can be performed.

Q: Do you have an extended returns policy over the Christmas period?

A: Yes, because we understand that Christmas can be a busy time of year, we have an extended returns policy of 30 days. Orders placed between the 1st of November and the 24th of December, may be returned at any time within the 30 days of purchase.